Remote Customer Success Associate

Job Description:

As a Remote Customer Success Associate at Freeport-McMoRan, based in San Jose, California, you will be responsible for ensuring the success and satisfaction of our customers in a remote setting. This part-time position requires a minimum of 2 years of experience in a customer-facing role and will be at an Associate Level.

Responsibilities: - Proactively engage with customers to understand their needs and address any concerns in a timely and professional manner - Provide product demonstrations and training to customers to ensure they are maximizing the value of our products and services - Collaborate with internal teams to escalate and resolve customer issues efficiently - Develop and maintain strong relationships with customers to drive retention and upsell opportunities - Assist in creating and implementing strategic plans to improve overall customer success metrics - Regularly provide feedback to the product and marketing teams based on customer interactions to drive product improvements - Utilize analytical skills to track customer success metrics and provide insights to management

Requirements: - Bachelor's degree or equivalent experience - Strong communication and interpersonal skills - Resilient and confident personality traits - Ability to think strategically and implement effective plans - Experience in customer service or account management - Proficiency in CRM software and Microsoft Office suite - Knowledge of strategic planning and cooperation skills - Flexibility to work remotely and engage with customers in various time zones - Ability to travel occasionally for client meetings or events

Benefits: - Free food provided during work hours - Travel opportunities for conferences, client visits, or training - Paid Time Off (PTO) for vacation, sick leave, or personal days - Opportunities for professional development and growth within the company

Working Environment: At Freeport-McMoRan, we value building strong connections with our colleagues and treating them like an extended family. Our team-oriented culture fosters collaboration and innovation, allowing our employees to thrive in a supportive environment.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.