Customer Success Manager

Job Description:

We are seeking a part-time Customer Success Manager to join our team at Rivian in Houston, Texas. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for ensuring the success and satisfaction of our customers through proactive engagement and support.

Responsibilities: - Build and maintain strong relationships with customers, understanding their needs and goals - Develop and implement customer success strategies to drive retention and growth - Collaborate with sales, marketing, and product teams to ensure a seamless customer experience - Handle customer inquiries, issues, and escalations in a timely and professional manner - Monitor customer usage and engagement to identify opportunities for upselling and cross-selling - Conduct regular check-ins and reviews with customers to gather feedback and identify areas for improvement - Provide training and onboarding support to customers to maximize their use of our product or service - Analyze customer data and metrics to track performance and success metrics - Drive customer advocacy and referrals through exceptional service and relationship-building

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer success or account management roles - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Confident and hardworking attitude - Strong negotiation and cooperation skills

Benefits: - Employee discounts on Rivian products - Free accommodation during work travels - Opportunities for training and professional development

Working Environment: At Rivian, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to creating a positive and collaborative work environment where each team member can thrive.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Rivian is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.