Customer Success Manager

Job Description:

Essendant is seeking a dynamic and experienced Customer Success Manager to join our team in San Francisco, California. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction with our products and services.

Responsibilities: - Build and maintain relationships with key clients to ensure their needs are met and their expectations are exceeded - Act as a trusted advisor to clients, providing strategic guidance on how they can best utilize our products and services to achieve their business goals - Coordinate with internal teams to address any client issues or concerns in a timely and effective manner - Monitor client usage and engagement with our products, identifying opportunities to upsell or cross-sell additional services - Gather and analyze feedback from clients to identify trends and areas for improvement - Develop and implement strategies to increase customer retention and loyalty - Collaborate with sales and marketing teams to develop targeted customer success initiatives - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - 5+ years of experience in a customer success or account management role - Strong communication and interpersonal skills - Confident and dedicated personality - Proven track record of building and maintaining client relationships - Experience with decision-making and strategic planning - Bachelor's degree in business administration, marketing, or a related field - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Travel and spending expenses - Gym membership - Retirement plan

Equal Opportunity Statement: Essendant is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.