Customer Success Manager

Job Description:

We are seeking a dynamic and energetic Customer Success Manager to join our team at Accenture in Chicago, Illinois. As a part-time Associate Level position, you will be responsible for ensuring the success and satisfaction of our customers by building strong relationships, understanding their needs, and providing exceptional support.

Responsibilities: 1. Develop and maintain relationships with key customers to ensure their success and satisfaction with our products and services. 2. Act as the main point of contact for customer inquiries, issues, and escalations, and work closely with internal teams to resolve them in a timely manner. 3. Proactively identify opportunities to upsell or cross-sell additional products or services to existing customers. 4. Create and maintain customer success plans to track progress, measure outcomes, and drive continuous improvement. 5. Collaborate with sales, marketing, and product teams to gather customer feedback and insights to improve our offerings. 6. Deliver product demonstrations and training sessions to ensure customers are maximizing the value of our products. 7. Stay up-to-date on industry trends, technologies, and best practices to provide strategic guidance and recommendations to customers. 8. Travel to customer sites as needed to build relationships, conduct trainings, and provide onsite support.

Requirements: 1. 5 years of experience in a customer success or account management role. 2. Energetic and confident personality with strong communication and interpersonal skills. 3. Ability to think critically, solve problems, and make informed decisions. 4. Excellent time management and organizational skills to prioritize and manage multiple tasks effectively. 5. Bachelor's degree in Business Administration, Marketing, or a related field. 6. Ability to work in a fast-paced and changing environment, adapting to new challenges and opportunities. 7. Experience with CRM software and customer success tools is preferred.

Benefits: - Training & professional development opportunities to further your career growth. - Travel opportunities to meet with customers, attend conferences, and participate in company events. - Visa sponsorship for eligible candidates.

Working Environment: At Accenture, you will flourish in a culture that embraces change and responds resiliently to challenges and opportunities. Our team values diversity, innovation, and collaboration to drive success for our customers and our business.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Accenture is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, experiences, and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.