Customer Success Manager

Job Description:

Xcel Energy is seeking a part-time Customer Success Manager to join our team in Philadelphia, Pennsylvania. As an Associate Level position, we are looking for someone with at least 5 years of experience in customer success or a related field. The ideal candidate will be resilient, passionate, creative, and persuasive.

Responsibilities: - Serve as the primary point of contact for customers, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with customers to drive engagement and retention - Analyze customer data to identify trends and opportunities for improvement - Collaborate with internal teams to develop strategies for improving customer satisfaction and loyalty - Provide feedback to product development teams based on customer insights - Implement processes and systems to scale and optimize customer success operations - Continuously monitor and track customer satisfaction metrics to ensure goals are met

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in customer success, account management, or similar roles - Strong communication and interpersonal skills - Ability to think creatively and problem-solve effectively - Experience using data to inform decisions and drive strategic initiatives - Passion for delivering exceptional customer service - Ability to work independently and as part of a team - Willingness to travel occasionally as needed

Benefits: - Vision insurance - Training & professional development opportunities - Travel opportunities

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and values diversity in our workforce. We are committed to creating an inclusive environment for all employees and applicants regardless of race, gender, sexual orientation, age, religion, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 26, 2024. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.