Customer Success Manager

Job Description:

Xcel Energy is seeking a part-time Customer Success Manager to join our team in Chicago, Illinois. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for ensuring our customers have a positive experience and are successful in achieving their goals with our products and services.

Responsibilities: - Build and maintain strong relationships with key customers to understand their needs and provide tailored solutions - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to address customer concerns and ensure timely resolution - Develop and implement customer success strategies to drive engagement and retention - Analyze customer data to identify opportunities for upselling and cross-selling - Conduct regular check-ins and account reviews to assess customer satisfaction and gather feedback - Provide training and support to customers to maximize their use of our products and services - Create and deliver customer success presentations and reports to senior management

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of success in customer success or account management roles - Energetic and dedicated personality with strong communication and interpersonal skills - Excellent negotiation and critical thinking skills - Ability to work independently and prioritize tasks effectively - Experience working with CRM software and other customer success tools - Knowledge of the energy industry is a plus

Benefits: - Paid sick leave - Parental leave - Free accommodation for business-related travel

Working Environment: At Xcel Energy, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to ensure our customers' success.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.