Remote Customer Success Manager

Job Description:

EMC is seeking a Remote Customer Success Manager to join our team based in Seattle, Washington. This part-time position will require an individual with at least 5 years of experience in customer success or related fields.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their satisfaction and retention. - Understand customer needs and goals to provide tailored solutions and support. - Collaborate with internal teams to address customer concerns and improve their overall experience. - Develop and implement strategic plans to drive customer success and exceed expectations. - Monitor customer health metrics and take proactive measures to prevent churn. - Identify opportunities for upselling or cross-selling products and services.

Requirements: - Bachelor's degree in Business Administration, Marketing or related field. - Proven track record of at least 5 years in customer success or account management. - Driven and motivated personality traits to meet and exceed customer expectations. - Strong strategic planning and problem-solving skills to address customer needs effectively. - Excellent communication and interpersonal skills to build rapport with customers. - Ability to work independently and remotely, with self-discipline and time management skills.

Benefits: - Gym membership for fitness and wellness goals. - Medical coverage for health and wellness support. - Remote work flexibility for a better work-life balance.

Working Environment: At EMC, we emphasize exceeding customer expectations and striving to deliver delight with every interaction. Our team is dedicated to providing top-notch support and solutions to ensure customer success.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: EMC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We encourage applications from all qualified individuals, including those with diverse backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.