Customer Success Manager - Work from home

Job Description:

BB&T Corp. is seeking a talented and experienced Customer Success Manager to join our team. This is a part-time position based in Chicago, Illinois, with the flexibility to work from home. The ideal candidate will have at least 7 years of experience in customer success management and will be able to work at a mid-to-senior level.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Serve as the primary point of contact for customers, addressing their needs and concerns in a timely and effective manner - Develop and implement strategies to help customers succeed with our products and services - Collaborate with internal teams to ensure customer needs are met and issues are resolved promptly - Monitor customer usage and behavior, providing insights and recommendations to drive customer satisfaction and retention - Track and analyze key metrics to measure customer success and identify opportunities for improvement

Requirements: - Bachelor's degree in Business, Marketing, or related field - 7+ years of experience in customer success management or a related field - Energetic and resourceful personality traits - Strong time management and organizational skills - Innovative problem-solving abilities - Excellent communication and interpersonal skills - Ability to work independently and remotely - Proficiency in CRM software and Microsoft Office suite

Benefits: - Profit sharing opportunities - Free food provided during office hours - Dental insurance coverage

Working Environment: At BB&T Corp., we believe in fostering transparency and open dialogue for effective communication at all levels. We value collaboration, creativity, and a positive work culture that supports our employees in achieving their best.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: BB&T Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other applicable status protected by law. We are committed to diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.