Customer Success Manager - Work from home

Job Description:

Omnicom Group, a leading global marketing and corporate communications company, is seeking a part-time Customer Success Manager to work from home in Chicago, Illinois. This Associate Level position requires a minimum of 5 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with clients to ensure their satisfaction and success with our products and services - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop customized success plans for each client to help them achieve their goals and maximize their use of our products - Monitor client usage data to identify trends and opportunities for additional services or upsells - Collaborate with internal teams to ensure a seamless client experience and resolve any issues that may arise - Conduct regular check-ins and customer meetings to provide updates and gather feedback - Develop and deliver presentations or training sessions to educate clients on product features and best practices - Track key metrics related to client satisfaction, retention, and expansion opportunities

Requirements: - Bachelor's degree in business, marketing, communications, or a related field - 5+ years of experience in customer success, account management, or a similar role - Strong motivation to exceed client expectations and drive successful outcomes - Adaptability to work in a fast-paced and changing environment - Excellent presentation skills and the ability to communicate effectively with clients at all levels - Exceptional time management and organization skills to juggle multiple client accounts - Proficiency in CRM software and other customer success tools - Ability to work independently and take ownership of client relationships

Benefits: - Remote work flexibility with the ability to set your own schedule - Paid overtime opportunities for additional hours worked - Paid sick leave for when you need time to take care of yourself or a loved one

Working Environment: Omnicom Group values autonomy and independence in its employees, trusting them to excel in their roles with minimal supervision. This remote position allows you to work from the comfort of your own home while still making a meaningful impact on our clients' success.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.