Customer Success Officer

Job Description:

TIAA is seeking a part-time Customer Success Officer to join our team in San Antonio, Texas. As an Entry Level position, we are looking for individuals with at least 1 year of experience who are resilient and driven. The ideal candidate will possess strong decision-making and critical thinking skills.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services. 2. Identify opportunities for upselling and cross-selling to increase revenue and customer retention. 3. Analyze customer data to track and measure customer success metrics and identify areas for improvement. 4. Collaborate with internal teams to address customer issues and provide solutions in a timely manner. 5. Develop and implement customer success strategies to drive customer engagement and loyalty. 6. Conduct regular check-ins with customers to gather feedback and address any concerns. 7. Assist with customer onboarding and training to ensure a smooth transition to our products and services.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and customer relationship management (CRM) software. 5. Strong attention to detail and organizational skills. 6. Ability to prioritize and manage multiple tasks. 7. Previous customer service or sales experience is a plus.

Benefits: 1. Travel opportunities for business meetings and conferences. 2. Profit sharing based on individual and company performance. 3. Medical coverage for part-time employees.

Working Environment: In this role, you will leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work with a dynamic team in a fast-paced environment that values innovation and collaboration.

Equal Opportunity Statement: TIAA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.