Customer Success Officer

Job Title: Customer Success Officer Company: Genuine Parts Location: San Diego, California, US Job Type: Part-time Seniority: Associate Level Years of Experience: 2

Job Description: We are seeking a dedicated and adaptable Customer Success Officer to join our team at Genuine Parts in San Diego, California. As a Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with customers to understand their needs, provide assistance, and build strong relationships to enhance their overall experience with our company.

Responsibilities: - Proactively reach out to customers to provide support, answer inquiries, and address any issues or concerns - Collaborate with internal teams to ensure timely resolution of customer requests - Collect and analyze customer feedback to identify trends and areas for improvement - Develop and implement customer success strategies to increase retention and satisfaction - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products and services to customers - Contribute to the development of customer success policies and procedures - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 2 years of experience in a customer-facing role - Strong emotional intelligence and cooperation skills - Ability to adapt to changing priorities and work in a fast-paced environment - Excellent communication and interpersonal skills - Proven track record of building and maintaining customer relationships - Experience with CRM software is a plus - Bachelor's degree in business administration or related field

Additional Information: Personality traits: adaptable, dedicated Soft skills: emotional intelligence, cooperation Benefits: Free accommodation, Company equipment, Company transportation Working environment: Promotes work-life balance and employee well-being

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.