Customer Success Officer

Job Description:

Rite Aid is seeking a part-time Customer Success Officer to join our team in Chicago, Illinois. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers through proactive communication and problem-solving. This role is crucial in maintaining and growing our customer base, as well as fostering long-lasting relationships with our clients.

Responsibilities: - Serve as the main point of contact for customers, addressing any questions, concerns, or issues they may have in a timely manner - Proactively reach out to customers to ensure their needs are being met and to gather feedback on their experience with our products and services - Collaborate with sales, marketing, and product development teams to provide insights and feedback from customers - Develop and implement strategies to increase customer retention and satisfaction - Monitor customer usage data and trends to identify opportunities for upselling or cross-selling - Create and maintain customer success documentation and resources - Provide training and onboarding support for new customers - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 4 years of experience in a customer-facing role - Resourceful and adaptable with the ability to think on your feet - Strong critical thinking skills and attention to detail - Excellent communication and interpersonal skills - Proven track record of driving customer success and satisfaction - Experience with CRM software and customer success tools - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Parental leave - Dental insurance - Free accommodation for travel to company events or trainings

Working Environment: At Rite Aid, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Our team is collaborative, supportive, and dedicated to providing exceptional service to our customers.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor prohibited by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.