Customer Success Specialist - Work from home

Job Description:

Collibra, a leading data intelligence company, is seeking a part-time Customer Success Specialist to work from home in Washington, D.C., US. This entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to start a career in customer success.

Responsibilities: 1. Engage with customers to ensure they are successfully using Collibra's products and services. 2. Provide technical support and troubleshoot issues for customers. 3. Build strong relationships with customers to understand their needs and provide personalized solutions. 4. Collaborate with cross-functional teams to address customer concerns and improve overall customer experience. 5. Collect feedback from customers and communicate it to the product development team to drive product improvements. 6. Track customer success metrics and report on key performance indicators.

Requirements: 1. Adaptable and energetic personality traits to thrive in a fast-paced work environment. 2. Strong teamwork and cooperation skills to collaborate effectively with colleagues and customers. 3. Excellent communication skills, both verbal and written. 4. Basic technical skills and the ability to learn new software applications quickly. 5. Bachelor's degree in a relevant field is preferred but not required.

Benefits: 1. Paid sick leave to support employee well-being. 2. Relocation allowance for eligible candidates. 3. Visa sponsorship for international applicants. 4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement: Collibra is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.