Customer Success Specialist - Work from home

Job Description:

CenterPoint Energy is seeking a Customer Success Specialist to work from home in San Francisco, California. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resourceful, adaptable, and possess strong project management and planning skills.

Responsibilities: 1. Provide exceptional customer service through various channels, including phone, email, and chat. 2. Understand and effectively communicate product features and benefits to customers. 3. Proactively reach out to customers to ensure their satisfaction and address any issues or concerns. 4. Collaborate with internal teams to resolve customer inquiries and provide feedback for product improvements. 5. Analyze customer data and feedback to identify trends and make recommendations for enhancing the customer experience. 6. Develop and maintain strong relationships with customers to promote customer loyalty and retention. 7. Meet and exceed customer satisfaction and retention goals set by the company.

Requirements: 1. A minimum of 4 years of experience in customer service or a related field. 2. Strong project management and planning skills. 3. Excellent communication and interpersonal abilities. 4. Ability to work independently and collaboratively in a remote environment. 5. Proficiency in using customer service software and tools. 6. Bachelor's degree preferred.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Paid overtime opportunities. 3. Parental leave for eligible employees. 4. Opportunities for professional growth and development.

Working Environment: At CenterPoint Energy, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous improvement. We provide a supportive and inclusive work environment where employees can thrive and excel in their roles.

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.