Customer Success Specialist - Work from home

Job Description:

Siemens is seeking a passionate and dedicated Customer Success Specialist to join our team on a part-time basis, working remotely from San Francisco, California. As an Associate Level position, we require a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Manage relationships with customers to ensure satisfaction and retention - Serve as the main point of contact for customer inquiries and issue resolution - Provide product demonstrations and training to customers as needed - Collaborate with internal teams to ensure customer needs are met - Monitor and analyze customer usage data to identify opportunities for improvement - Develop strategies to increase customer engagement and loyalty - Implement customer success best practices to drive results - Assist in the development of customer success resources and materials

Requirements: - Bachelor's degree in Business, Communications, or related field - Strong project management and time management skills - Excellent communication and interpersonal skills - Ability to work independently and remotely with minimal supervision - Proficiency in Microsoft Office and CRM software - Experience working in a SaaS or technology company is a plus - Familiarity with customer success principles and practices - Ability to adapt to a fast-paced and dynamic work environment

Personality Traits: - Passionate about helping customers succeed - Dedication to providing top-notch customer service

Soft Skills: - Strong project management skills to coordinate tasks efficiently - Effective time management skills to prioritize workload effectively

Benefits: - Retirement plan - Life insurance - Profit sharing

Working Environment: At Siemens, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where all team members can thrive.

Deadline to Apply: Please submit your application by July 22, 2024.

Equal Opportunity Statement: Siemens is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.