Customer Support Assistant

Job Description:

Anthem is seeking a dedicated and resourceful Customer Support Assistant to join our team in Indianapolis, Indiana. As a part-time Associate Level position, the Customer Support Assistant will be responsible for providing exceptional customer service and support to clients via phone, email, and chat. The ideal candidate will have at least 3 years of experience in a customer service role and possess excellent decision-making and time management skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and efficient manner. 2. Provide product information and assistance to customers. 3. Process orders and returns accurately. 4. Collaborate with team members to ensure customer satisfaction. 5. Maintain detailed records of customer interactions and transactions. 6. Assist with general administrative tasks as needed. 7. Utilize company resources to resolve customer issues effectively. 8. Uphold company policies and procedures in all customer interactions.

Requirements: 1. High school diploma or equivalent. 2. At least 3 years of experience in customer service. 3. Excellent communication and interpersonal skills. 4. Strong decision-making abilities. 5. Exceptional time management skills. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office Suite. 8. Willingness to learn and adapt to new technologies. 9. Must be able to work flexible hours, including evenings and weekends.

Benefits: 1. Company-provided equipment. 2. Opportunities for travel. 3. Joining bonus. 4. Unlimited personal and professional growth opportunities.

Equal Opportunity Statement: Anthem is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: July 3, 2024

Join Anthem as a Customer Support Assistant and be a part of a dynamic team dedicated to providing exceptional service to our customers. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.