Customer Support Associate

Job Description:

As a Customer Support Associate at Celgene in Washington, D.C., you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met in a timely and professional manner. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer support roles.

Responsibilities: - Respond to customer inquiries via phone, email, and chat channels - Resolve customer issues and complaints in a timely and efficient manner - Process orders, returns, and refunds accurately - Collaborate with other team members to ensure the highest level of customer satisfaction - Maintain detailed records of customer interactions and transactions - Provide product and service information to customers as needed

Requirements: - Energetic and resilient personality traits - Strong project management and people management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Availability to work evenings and weekends as needed

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Travel and spending expenses covered - Competitive salary and opportunities for professional growth

Working Environment: At Celgene, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees to succeed and thrive in their roles.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Celgene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.