$2,900 - 3,900 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
DraftKings is seeking a dynamic and adaptable Customer Support Associate to join our team in Austin, Texas. As a part-time Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles. We are looking for a candidate who is energetic, adaptable, and possesses excellent problem-solving skills.
Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account-related issues, technical support, and general inquiries - Troubleshoot and resolve customer issues efficiently and effectively - Collaborate with other team members to ensure a seamless customer experience - Document and track customer interactions and issue resolutions in the company's CRM system - Identify trends in customer inquiries and provide feedback to the team for process improvement - Take ownership of customer issues and follow through to ensure resolution - Maintain a high level of customer satisfaction and retention
Requirements: - 3+ years of experience in customer support roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and adaptability to changing situations - Ability to work independently and as part of a team - Proficiency in CRM systems and Microsoft Office Suite - High school diploma or equivalent required, Bachelor's degree preferred
Benefits: - Paid sick leave - Free food - Relocation allowance
Working Environment: At DraftKings, we strive to create a working environment that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, and we value creativity, innovation, and teamwork.
Equal Opportunity Statement: DraftKings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
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