Customer Support Associate - Work from home

At Biogen, we are seeking a Customer Support Associate to join our team on a part-time basis, working remotely from Chicago, Illinois. As an associate level role, we require a minimum of three years of experience in customer support or a related field.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat channels. 2. Resolve customer inquiries in a timely and professional manner. 3. Escalate complex issues to the appropriate team members for resolution. 4. Maintain detailed and accurate records of customer interactions. 5. Collaborate with other departments to address customer needs. 6. Identify and suggest process improvements to enhance the customer experience.

Requirements: 1. Resilient and driven personality traits to navigate challenging customer situations. 2. Excellent people management skills to effectively communicate with customers and team members. 3. Strong decision-making skills to prioritize tasks and resolve customer issues efficiently.

Benefits: 1. Company equipment provided for remote work. 2. Profit sharing opportunities based on performance. 3. Paid overtime for additional hours worked.

Working Environment: At Biogen, we foster an environment where technology is harnessed to drive innovation and efficiency. We value collaboration and continuous learning to support our team members in achieving their goals.

Deadline to apply: May 15, 2024

Equal Opportunity Statement: Biogen is an equal opportunity employer and is committed to creating an inclusive and diverse environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.