Customer Support Manager

Job Description:

Oneok is seeking a part-time Customer Support Manager to join our team in Charlotte, North Carolina. As a Mid-to-Senior Level position with a minimum of 6 years of experience in a similar role, the Customer Support Manager will be responsible for overseeing the customer support team to ensure exceptional service delivery to our clients.

Responsibilities: - Manage and lead a team of customer support representatives - Develop and implement customer service procedures and policies - Monitor team performance and provide feedback for improvement - Handle escalated customer inquiries and complaints - Collaborate with other departments to resolve customer issues - Analyze customer data and feedback to identify areas for improvement - Train and onboard new customer support team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or related field - Minimum of 6 years of experience in customer support or a related field - Energetic and driven personality - Excellent communication and interpersonal skills - Strong persuasion and emotional intelligence - Ability to work in a fast-paced environment and prioritize tasks - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Life insurance - Company transportation - Disability insurance

Working Environment: At Oneok, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive workplace where all employees can thrive and contribute to our success.

Equal Opportunity Statement: Oneok is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.