Customer Support Manager - Work from home

Job Description:

United Technologies is seeking a highly experienced and motivated Customer Support Manager to join our team on a part-time basis, working from home in San Francisco, California. As a mid-to-senior level role, the ideal candidate will have at least 7 years of experience in customer support or a related field.

Responsibilities: - Manage a team of remote customer support representatives to ensure excellent customer service delivery - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a timely and professional manner - Monitor key performance indicators and provide regular reports to senior management - Identify areas for process improvement and collaborate with cross-functional teams to implement solutions - Conduct training sessions for new hires and ongoing training for existing team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Proven experience in a customer support management role - Strong communication and interpersonal skills - Resilient and confident personality traits - Ability to demonstrate innovation and leadership in a fast-paced environment - Proficiency in customer support software and Microsoft Office suite - Bachelor's degree in business administration or a related field is preferred

Benefits: - Free food provided for virtual team meetings - Company equipment provided for remote work - Remote work flexibility for a healthy work-life balance

Working Environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. Your contributions will directly impact our customers' experience and satisfaction.

Equal Opportunity Statement: United Technologies is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other basis protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: June 26, 2024

If you meet the requirements and are interested in this exciting opportunity, we encourage you to submit your application today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.