Customer Support Manager - Work from home

Job Description:

Cummins is seeking a highly motivated and experienced Customer Support Manager to join our team in San Diego, California. This is a part-time, work-from-home position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer support roles. The ideal candidate will be adaptable and resourceful, with strong planning and critical thinking skills.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support as needed - Develop and implement customer support strategies to improve overall satisfaction and retention - Monitor customer service metrics and KPIs to identify areas for improvement - Handle escalated customer issues and provide resolutions in a timely and effective manner - Collaborate with cross-functional teams to ensure seamless communication and support for customers - Implement training programs to enhance the skills and knowledge of the customer support team - Stay up to date with industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or relevant field - Proven experience as a Customer Support Manager or similar role - Strong leadership and communication skills - Ability to work independently and manage time effectively - Proficiency in CRM software and Microsoft Office suite - Experience working in a remote or work-from-home environment is a plus

Benefits: - Company transportation provided - Disability insurance coverage - Gym membership subsidy

Working Environment: At Cummins, we value building strong connections and treating our colleagues like an extended family. We strive to create a positive and inclusive work environment where every employee feels supported and valued.

Equal Opportunity Statement: Cummins is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

Deadline to Apply: Interested candidates must submit their applications by June 26, 2024. We look forward to reviewing your qualifications and welcoming you to the Cummins team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.