Customer Support Manager - Work from home

Job Description:

Exxon Mobil is seeking a part-time Customer Support Manager to work from home in Houston, Texas. The ideal candidate will have a minimum of 8 years of experience in customer support and a mid-to-senior level of seniority.

Responsibilities: - Manage a team of customer support representatives and ensure they are providing exceptional service to customers - Develop and implement customer support policies and procedures - Monitor customer inquiries and ensure timely resolution - Analyze customer feedback and suggest ways to improve the customer experience - Collaborate with other departments to address customer issues and provide solutions - Train, mentor, and coach customer support team members - Develop and maintain relationships with key customers - Identify opportunities for growth and expansion in the customer support department

Requirements: - 8 years of experience in customer support - Reliable and driven personality traits - Strong negotiation skills - Attention to detail - Ability to work independently and as part of a team - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and customer support software - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Gym membership - Dental insurance - Free accommodation - Opportunity to work from home

Working Environment: At Exxon Mobil, we believe in building strong connections and treating colleagues like an extended family. Our work environment is collaborative, supportive, and focused on personal and professional growth.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.