Customer Support Officer

Job Description:

ManpowerGroup is currently seeking a dedicated and resourceful Customer Support Officer to join our team in Fort Worth, Texas. This part-time entry-level position requires at least 1 year of experience in a customer support role. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely manner, and ensuring customer satisfaction.

Responsibilities: - Answer incoming calls and emails from customers, addressing their inquiries and providing solutions to their concerns - Manage customer accounts and maintain accurate records of interactions - Collaborate with other team members to escalate complex issues and ensure a quick resolution - Utilize negotiation skills to find mutually beneficial solutions for both the company and the customer - Use problem-solving abilities to identify root causes of customer complaints and implement proactive measures to prevent future issues - Communicate with customers in a professional and friendly manner, establishing a positive rapport with each interaction

Requirements: - At least 1 year of experience in a customer support role - Resourceful and independent personality traits - Strong negotiation and problem-solving skills - Excellent communication skills, both verbal and written - Ability to work effectively in a team environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Paid sick leave - Company transportation - Relocation allowance

Working Environment: At ManpowerGroup, we embrace diversity and create an inclusive culture that values and respects all perspectives. Our team is made up of individuals from various backgrounds, and we believe that this diversity strengthens our organization. As a Customer Support Officer, you will have the opportunity to work in a supportive and inclusive environment where your contributions are valued.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and welcome applicants from all backgrounds. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.