Customer Support Officer - Work from home

Job Description:

Icahn Enterprises is seeking a passionate and hardworking Customer Support Officer to join our team on a part-time, work-from-home basis in Philadelphia, Pennsylvania. As an Entry Level position, we require a minimum of 1 year of experience in customer service or a related field. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work independently.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Resolve customer inquiries and issues in a timely and efficient manner - Manage customer accounts and provide support with account management tasks - Collaborate with other team members to troubleshoot and resolve customer concerns - Maintain accurate and detailed records of customer interactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on company products and services to provide accurate information to customers

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving skills - Ability to work independently and prioritize tasks effectively - Negotiation skills to handle challenging customer situations - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent required, some college preferred

Personality traits: - Passionate about providing exceptional customer service - Hardworking and dedicated to achieving customer satisfaction

Soft skills: - Critical thinking to analyze and solve customer issues - Negotiation to resolve conflicts and reach mutually beneficial solutions

Benefits: - Parental leave - Paid sick leave - Employee discounts

Working environment: We encourage curiosity and questioning to fuel innovation and growth. At Icahn Enterprises, we value a collaborative and supportive work environment where every team member is empowered to contribute their ideas and grow professionally.

Equal Opportunity Statement: Icahn Enterprises is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at Icahn Enterprises are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.