Customer Support Representative

Job Description:

Ripple is seeking a passionate and reliable Customer Support Representative to join our team in Chicago, Illinois. As an Entry Level position, the ideal candidate will have at least 1 year of experience in customer support or a related field. The part-time role offers opportunities for growth and advancement within the company.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with inquiries, troubleshooting, and issue resolution - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to address customer needs efficiently - Utilize project management skills to prioritize and address customer inquiries in a timely manner - Continuously adapt to new processes and technologies to improve customer support strategies - Document customer interactions and feedback to improve overall customer experience

Requirements: - 1 year of experience in customer support or a related field - Passion for helping customers and solving problems - Reliable and able to work independently as well as part of a team - Strong adaptability and project management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively

Benefits: - Disability insurance - Paid overtime - Dental insurance

Working Environment: At Ripple, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a growth mindset among our team members. Our goal is to create a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We believe in diversity, inclusion, and promoting a positive work environment for all employees. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 7, 2024. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.