Customer Support Representative

Job Description: Xerox is seeking a part-time Customer Support Representative to join our team in San Diego, California. The Customer Support Representative will be responsible for providing exceptional customer service to clients, resolving inquiries and issues in a timely and efficient manner, and ensuring customer satisfaction. This position is at the Associate Level and requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Troubleshoot technical issues and provide solutions to customers - Process orders, returns, and exchanges accurately - Keep detailed records of customer interactions and transactions - Collaborate with other departments to resolve customer issues promptly - Identify opportunities for improvement in customer service processes - Meet and exceed customer satisfaction goals and metrics

Requirements: - 2 years of experience in a customer service role - Energetic and hardworking personality traits - Strong decision-making and adaptability skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent

Benefits: - Relocation allowance for qualified candidates - Visa sponsorship for international applicants - Free accommodation for employees who meet eligibility requirements

Working Environment: At Xerox, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a positive and supportive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Xerox is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Deadline to Apply: The deadline to apply for the Customer Support Representative position at Xerox in San Diego, California, is July 7, 2024. Don't miss this opportunity to join a dynamic team dedicated to providing exceptional customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.