Customer Support Representative

Job Description:

As a Customer Support Representative at Kroger in San Francisco, California, you will play a crucial role in providing exceptional customer service to our clients. This is a part-time entry-level position with the opportunity for growth within the company. We are looking for individuals with at least 1 year of experience in customer support and possess a reliable and energetic personality.

Responsibilities: 1. Handle incoming customer inquiries and provide prompt and courteous responses. 2. Assist customers with product information, order status, and issue resolution. 3. Process orders, returns, and exchanges in a timely and efficient manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Strong communication skills and ability to actively listen to customer needs. 2. Proficiency in using customer support software and systems. 3. Strategic planning skills to effectively prioritize tasks and manage workload. 4. Excellent planning abilities to anticipate customer needs and provide proactive solutions. 5. Ability to work in a fast-paced environment and adapt to changing priorities. 6. Must be reliable, punctual, and able to work independently or in a team setting.

Benefits: - Paid overtime for additional hours worked beyond the part-time schedule. - Profit sharing opportunities to reward employees for their contributions. - Parental leave for eligible employees to support work-life balance.

Working Environment: At Kroger, we strive for excellence and uphold high standards in all endeavors. We encourage creativity, collaboration, and a commitment to customer satisfaction. Our team is dedicated to providing the best possible service to our clients and creating a positive work environment for everyone.

Equal Opportunity Statement: Kroger is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Apply now to join our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.