Customer Support Specialist

We are seeking a reliable and motivated Customer Support Specialist to join our team at Coca-Cola in Jacksonville, Florida. As an Associate Level position, we require a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Build strong relationships with customers to increase customer satisfaction and loyalty - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Identify and escalate priority issues to the appropriate team members

Requirements: - Excellent communication skills and the ability to adapt to different communication styles - Strong problem-solving skills and the ability to remain calm under pressure - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office and CRM software - Experience working in a customer service role is preferred

Personality traits: reliable, motivated Soft skills: adaptability, communication

Benefits: - Travel opportunities for training and conferences - Relocation allowance for qualified candidates - Ongoing training and professional development opportunities - A flexible working environment that adapts to change with speed and efficiency

Equal Opportunity Statement: Coca-Cola is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 12, 2024. We look forward to welcoming a dedicated Customer Support Specialist to our team at Coca-Cola. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.