Live Chat Assistant

Job Description:

We are seeking a dynamic and enthusiastic Live Chat Assistant to join our team at PG&E Corp. in Charlotte, North Carolina. As a part-time Entry Level position, the Live Chat Assistant will be responsible for providing exceptional customer service through live chat interactions with our clients. The ideal candidate will be resourceful, motivated, and possess excellent planning and innovation skills.

Responsibilities: - Respond to customer inquiries and issues through live chat in a timely and professional manner - Provide accurate information about products, services, and company policies - Assist customers with troubleshooting technical problems and escalate issues as needed - Maintain a positive and helpful attitude to ensure a positive customer experience - Collaborate with team members to ensure consistent and accurate responses to customer inquiries - Continuously improve customer service processes and procedures

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multi-task and prioritize in a fast-paced environment - Excellent problem-solving skills - Basic computer skills and familiarity with live chat platforms - Ability to work independently and as part of a team

Benefits: - Paid sick leave - Paid Time Off (PTO) - Profit sharing

Working Environment: At PG&E Corp., we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and a commitment to customer satisfaction. The Live Chat Assistant role offers a unique opportunity to grow and develop within our organization.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: PG&E Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.