Live Chat Assistant - Work from home

Job Description:

Marathon Petroleum is seeking a detail-oriented and confident Live Chat Assistant to join our team in Los Angeles, California. This is a part-time, work-from-home position at the Associate Level for an individual with at least 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide excellent customer service through live chat channels - Assist customers with product information, pricing, order processing, and general inquiries - Escalate complex issues to the appropriate departments for resolution - Maintain accurate records of customer interactions and transactions - Contribute to a positive and professional working environment - Collaborate with team members to ensure consistent and high-quality service delivery - Stay up-to-date on company products, services, and promotions

Requirements: - Resourceful and confident personality traits - Strong written communication skills - Ability to multitask and prioritize tasks effectively - Creativity in problem-solving and handling customer inquiries - Attention to detail and accuracy in data entry - Comfortable working remotely and independently - Proficient in typing and using live chat software - High school diploma or equivalent - Customer service experience is a plus

Benefits: - Free accommodation for remote work - Employee discounts on company products - Medical coverage for part-time employees

Working Environment: At Marathon Petroleum, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and exceptional customer service. The selected candidate will be expected to uphold these standards in their role as a Live Chat Assistant.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Marathon Petroleum is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.