Live Chat Associate

Job Description: Time Warner Cable is seeking a driven and resilient Live Chat Associate to join our team in Indianapolis, Indiana. As a part-time Associate Level position, the Live Chat Associate will be responsible for providing exceptional customer service through online chat interactions. This role requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and issues via live chat in a timely and professional manner - Assist customers with account management, billing inquiries, technical support, and service troubleshooting - Utilize strategic planning skills to identify customer needs and provide tailored solutions - Present information clearly and effectively to assist customers with their inquiries - Work collaboratively with team members to ensure a positive customer experience - Complete administrative tasks related to customer interactions, such as updating customer accounts and logging chat conversations

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong written and verbal communication skills - Ability to work in a fast-paced environment and multitask effectively - Strategic planning skills to identify and address customer needs - Presentation skills to convey information clearly and concisely - Must be detail-oriented and organized - High school diploma or equivalent required - Must be able to work independently and as part of a team

Benefits: - Travel & spending expenses - Joining Bonus - Medical coverage

Working Environment: At Time Warner Cable, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team values collaboration, innovation, and continuous improvement. As a Live Chat Associate, you will have the opportunity to make a meaningful impact on our customers' experiences.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.