Live Chat Manager

Job Description:

Crown Holdings is seeking a dynamic Live Chat Manager to join our team in New York City, New York. As a mid-to-senior level position, the Live Chat Manager will be responsible for managing the live chat function on our website, providing exceptional customer service, and driving engagement with our online visitors. This part-time role requires a minimum of 6 years of experience in a similar role, with a proven track record of managing live chat platforms effectively.

Responsibilities: - Manage the live chat function on our website, providing timely and accurate responses to customer inquiries - Develop and implement strategies to increase engagement and conversion rates through the live chat channel - Train and supervise a team of live chat agents, ensuring they are equipped to deliver excellent customer service - Monitor and analyze live chat performance metrics to identify areas for improvement - Collaborate with other departments to optimize the customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 6+ years of experience in live chat management or a similar role - Excellent communication and persuasion skills - Ability to remain calm and resilient in high-pressure situations - Proven track record of driving engagement and conversion through live chat - Reliable and dependable, with a strong work ethic - Proficiency in live chat software and tools

Benefits: - Profit sharing - Medical coverage - Disability insurance

Working Environment: At Crown Holdings, we believe in injecting a sense of joy and vibrancy into the work environment. As a Live Chat Manager, you will be part of a team that values collaboration, innovation, and growth. We foster a supportive and inclusive culture where every team member is encouraged to bring their unique perspective to the table.

Equal Opportunity Statement: Crown Holdings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.