Live Chat Manager

Job Description:

Allstate is seeking a part-time Live Chat Manager to join our team in Indianapolis, Indiana. In this role, you will be responsible for overseeing and managing all live chat interactions with customers in a fast-paced online environment. As a Mid-to-Senior Level position, we are looking for someone with at least 6 years of experience in a similar role.

Responsibilities: - Develop and implement strategies to improve the overall customer experience through live chat interactions - Manage a team of live chat agents, providing guidance and support as needed - Monitor chat performance metrics and make data-driven decisions to optimize efficiency and effectiveness - Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat management - Handle escalated customer issues and provide timely resolutions

Requirements: - Energetic and dedicated personality traits - Strong strategic planning and research skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and make quick decisions - Proven leadership experience in a live chat or customer service role - Knowledge of live chat software and CRM systems - Bachelor's degree in a related field is preferred

Benefits: - Vision insurance - Dental insurance - Employee discounts

Working Environment: At Allstate, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We believe in fostering a culture of collaboration and continuous learning, where all voices are valued and heard.

Equal Opportunity Statement: Allstate is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: July 7, 2024

If you meet the qualifications and are ready to take on this exciting opportunity as a Live Chat Manager at Allstate, we encourage you to apply today. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.