Remote Live Chat Officer

Job Description:

We are looking for a Remote Live Chat Officer to join our team at Alcoa, a leading aluminum producer headquartered in Columbus, Ohio. As a part-time entry-level position, the Remote Live Chat Officer will be responsible for engaging with customers through live chat to provide support, answer inquiries, and drive sales.

Responsibilities: - Engage with customers in real-time through live chat to provide exceptional customer service and support - Answer questions about products, services, promotions, and company policies - Assist customers with troubleshooting technical issues and escalations - Drive sales by recommending products or services based on customer needs and preferences - Maintain accurate and up-to-date records of customer interactions - Collaborate with team members to improve processes and enhance the overall customer experience - Meet key performance indicators and goals set by the company

Requirements: - 1 year of experience in a customer service role or a similar position - Excellent communication skills, both written and verbal - Resourceful and motivated with a strong attention to detail - Ability to work well in a team environment and collaborate effectively with colleagues - Strong presentation skills and the ability to engage with customers in a professional manner

Benefits: - Life insurance coverage - Opportunities for travel - Employee discounts on company products and services

Working Environment: At Alcoa, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, collaboration, and continuous improvement in all aspects of our business.

Equal Opportunity Statement: Alcoa is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.