Live Chat Officer

Job Description:

Valero Energy is seeking a dedicated and passionate Live Chat Officer to join our team in Indianapolis, Indiana. As a part-time position at the entry level, this role offers the opportunity to gain valuable experience in a dynamic and fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat channels - Maintain a high level of customer satisfaction by addressing and resolving issues in a timely manner - Collaborate with team members to ensure seamless communication and support for customers - Analyze chat interactions to identify opportunities for improvement in customer service processes - Follow company guidelines and procedures to uphold quality standards in all interactions - Provide accurate information to customers regarding products, services, and promotions - Maintain a positive attitude and uphold the company's values in all interactions with customers

Requirements: - 1 year of experience in a customer service or related role preferred - Strong communication skills and ability to articulate information clearly and concisely - Excellent teamwork skills and ability to collaborate effectively with colleagues - Analytical mindset with the ability to interpret data and make informed decisions - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in using live chat software and customer service platforms - Must be dedicated and passionate about delivering exceptional customer service

Benefits: - Free accommodation for out-of-town employees - Retirement plan for eligible employees - Company-provided equipment for work purposes

Working Environment: At Valero Energy, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to pushing boundaries and driving innovation in the energy industry. As a Live Chat Officer, you will have the opportunity to contribute to our mission and work alongside talented individuals who share your passion for excellence.

Equal Opportunity Statement: Valero Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Don't miss this opportunity to join a leading energy company and make a difference in the lives of our customers. Apply now to become a part of the Valero Energy team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.