Live Chat Officer - Work from home

Job Description:

We are looking for a dynamic and self-motivated Live Chat Officer to join our team at Kroger. This is a part-time, work-from-home opportunity based in Phoenix, Arizona. As a Live Chat Officer, you will be responsible for providing outstanding customer service through live chat interactions with customers.

Responsibilities: - Respond to customer inquiries and resolve issues through live chat in a timely and professional manner - Assist customers with product information, pricing, promotions, and orders - Maintain a positive and friendly attitude while communicating with customers - Collaborate with other team members to address customer concerns and provide solutions - Document customer interactions and feedback to improve service quality - Stay up-to-date on product knowledge and company policies

Requirements: - At least 3 years of customer service experience - Strong communication skills and ability to multitask - Confident and energetic personality - Project management skills - Emotional intelligence - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - High school diploma or equivalent

Benefits: - Employee discounts - Paid Time Off (PTO) - Life insurance - Opportunities for personal and professional development

Equal Opportunity Statement: Kroger is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.