Live Chat Officer - Work from home

Job Description: We are seeking a passionate and resilient individual to join our team as a Live Chat Officer at Bristol-Myers Squibb. As a part-time associate level employee, you will have the opportunity to work from home in Phoenix, Arizona, US. The ideal candidate will have at least 2 years of experience in a customer service or related field.

Responsibilities: - Provide exceptional customer service through live chat interactions - Assist customers with inquiries, issues, and product information - Resolve customer complaints in a professional and timely manner - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions - Stay up-to-date on product knowledge and industry trends

Requirements: - Strong communication skills, both written and verbal - Ability to work well in a team and independently - Excellent time management and organizational skills - Proficiency in computer systems and technology - Previous experience in customer service is preferred - High school diploma or equivalent required

Personality Traits: - Passionate about delivering excellent customer service - Resilient in handling challenging situations

Soft Skills: - Strong teamwork skills - Effective time management abilities

Benefits: - Training and professional development opportunities - Paid sick leave - Company equipment provided - Work-life balance promoted - Employee well-being supported

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-13

Join our team and make a difference in the lives of our customers at Bristol-Myers Squibb!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.