Live Chat Representative - Work from home

As a Live Chat Representative at Mohawk Industries, you will have the opportunity to work from the comfort of your own home while providing exceptional customer service to our clients in New York City, New York. This part-time position at the associate level requires a minimum of 4 years of experience in customer service and a proven track record of success in a remote work environment.

Responsibilities: - Engage with customers via live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner - Utilize resources and research skills to provide accurate information and solutions to customer inquiries - Maintain a positive and energetic attitude when interacting with customers to enhance their overall experience - Collaborate with team members and supervisors to ensure consistent and effective communication with customers - Strive to exceed performance metrics and goals in order to uphold high standards of customer satisfaction

Requirements: - Excellent communication skills, both written and verbal, with a strong attention to detail - Proficient in multitasking and adapting to a fast-paced work environment - Strong research skills to quickly find solutions and information for customer inquiries - Ability to work independently and as part of a remote team - Energetic and driven personality with a passion for providing exceptional customer service

Benefits: - Visa sponsorship for qualified candidates - Profit sharing opportunities - Travel and spending expenses reimbursement - Opportunity for growth and advancement within the company

Working Environment: At Mohawk Industries, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible service to our customers and creating a positive work environment for all employees. We value teamwork, collaboration, and a commitment to continuous improvement.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 7, 2024

If you meet the requirements and are ready to join a dynamic team of customer service professionals, we encourage you to apply for the Live Chat Representative position at Mohawk Industries in New York City, New York. We look forward to reviewing your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.