Live Chat Specialist

Job Description: As a Live Chat Specialist at IBM in San Diego, California, you will be responsible for providing efficient and effective customer support through live chat interactions. This part-time role at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Responding to customer inquiries and complaints via live chat - Providing accurate information about products and services - Troubleshooting technical issues and escalating to the appropriate teams when necessary - Maintaining a high level of customer satisfaction through timely and professional responses - Meeting or exceeding established performance metrics for response times and customer satisfaction

Requirements: - Motivated and resilient personality traits - Strong analytical skills for problem-solving - Excellent time management skills - Previous experience in customer service or related fields - Ability to work in a fast-paced environment - Strong verbal and written communication skills

Benefits: - Training & professional development opportunities - Company transportation for off-site meetings or events - Company-provided equipment for work purposes

Working Environment: At IBM, you will be part of a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success and providing the best possible support for our customers.

Deadline to Apply: April 1, 2024

Equal Opportunity Statement: IBM is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.