Live Chat Specialist

Job Description: Accenture is looking for a part-time Live Chat Specialist to join our team in San Francisco, California. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional customer service through our live chat platform. The ideal candidate will be independent, energetic, have strong critical thinking skills, and possess excellent decision-making abilities.

Responsibilities: - Engage with customers in real-time through our live chat platform to address their inquiries, resolve issues, and provide support - Utilize resources and knowledge base to accurately and efficiently respond to customer questions - Collaborate with other team members to escalate complex issues and provide timely solutions - Maintain a high level of professionalism and customer service standards at all times - Document customer interactions and feedback to inform product improvements and enhance the overall customer experience

Requirements: - Bachelor's degree or equivalent work experience - Previous experience in customer service or a related field - Strong communication skills and the ability to multitask effectively - Proficiency with live chat platforms and customer service software - Independent thinker with strong problem-solving abilities - Energetic and proactive approach to customer interactions - Critical thinking skills and the ability to make informed decisions - Willingness to work in a fast-paced and dynamic environment

Benefits: - Paid Time Off (PTO) - Free food provided during work hours - Remote work flexibility

Equal Opportunity Statement: Accenture is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.