Online Account Support Assistant

Job Description: We are looking for a dedicated and passionate Online Account Support Assistant to join our team at TIAA in San Antonio, Texas. As an Entry Level position, no prior experience is required, making this a great opportunity for recent graduates or individuals looking to start a career in the financial industry.

Responsibilities: - Provide online account support to customers, assisting with account setup, password resets, and troubleshooting website issues - Respond to customer inquiries via email or chat in a timely and professional manner - Assist with data entry and maintenance of customer accounts - Collaborate with other teams to ensure a seamless customer experience - Identify and escalate potential issues or trends to management - Stay up-to-date on industry trends and best practices to continuously improve customer support

Requirements: - High school diploma or equivalent - Strong communication skills and attention to detail - Ability to multitask and prioritize tasks effectively - Strong project management skills - Good decision-making abilities - Proficiency in Microsoft Office and other basic computer skills

Personality Traits: - Dedication to providing excellent customer service - Passion for helping others and solving problems

Soft Skills: - Project management skills to handle multiple tasks effectively - Strong decision-making abilities to address customer needs efficiently

Benefits: - Employee discounts on TIAA products and services - Joining Bonus for new employees - Profit sharing opportunities

Working Environment: At TIAA, we are dedicated to understanding and exceeding customer expectations. We foster a collaborative and inclusive work environment where employees are encouraged to learn and grow.

Deadline to apply: July 8, 2024

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.