Online Account Support Associate

Job Description:

Raytheon is seeking a dedicated and hardworking Online Account Support Associate to join our team in Indianapolis, Indiana. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Provide exceptional online account support to customers, ensuring their needs are met promptly and effectively. - Troubleshoot and resolve any issues or concerns customers may have with their online accounts. - Assist customers with account setup, password resets, and other account-related tasks. - Collaborate with other team members to improve overall customer experience and satisfaction. - Maintain accurate and up-to-date records of customer interactions in the company database. - Stay informed about company products and services to better assist customers with their inquiries. - Work closely with other departments to address any technical issues related to online accounts.

Requirements: - A minimum of 2 years of experience in online account support or a related field. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and customer service orientation. - Ability to work independently and as part of a team. - Adaptability to a fast-paced work environment and changing priorities. - Strong planning and organizational skills. - Proficiency in Microsoft Office Suite and other relevant software programs.

Personality Traits: - Dedicated: A strong commitment to providing high-quality support to customers. - Hardworking: Willing to go above and beyond to meet customer needs and expectations.

Soft Skills: - Adaptability: Ability to adjust to changing circumstances and priorities. - Planning: Capable of organizing tasks effectively to meet deadlines and goals.

Benefits: - Life insurance - Travel opportunities - Medical coverage

Working Environment: At Raytheon, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can grow and thrive.

Raytheon is an equal opportunity employer and welcomes all qualified applicants. All recruitment decisions are based solely on merit and qualifications, without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.

Deadline to Apply: June 28, 2024.

We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.