Online Account Support Manager

Job Description:

Owens Corning is seeking a part-time Online Account Support Manager to join our team in New York City, New York. In this role, you will be responsible for managing online customer accounts, ensuring a seamless and positive experience for our customers. The ideal candidate will have at least 5 years of experience in a similar role and possess a resourceful and hardworking personality. Strong decision-making and leadership skills are essential for success in this position.

Responsibilities: - Manage online customer accounts and address any inquiries or issues promptly and professionally - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with cross-functional teams to ensure a cohesive online customer experience - Monitor online customer feedback and trends to identify areas for improvement - Develop and maintain relationships with key online customers and partners - Provide regular reporting on online account performance to leadership

Requirements: - Bachelor's degree in Marketing, Business, or a related field - Minimum of 5 years of experience in online account management or a similar role - Strong decision-making and leadership skills - Excellent communication and organization skills - Ability to work in a fast-paced environment and prioritize multiple tasks effectively

Benefits: - Medical coverage - Joining Bonus - Disability insurance

Working Environment: At Owens Corning, we embrace creativity in a culture that values fresh ideas and inventive solutions. As an Online Account Support Manager, you will have the opportunity to make a meaningful impact on our online customer experience and contribute to the success of our company.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Owens Corning is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and identities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.