Online Account Support Manager

Job Description: We are looking for a dedicated and resilient Online Account Support Manager to join our team at Starbucks in Houston, Texas. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing online customer accounts and providing support to ensure a seamless online experience for our customers.

Responsibilities: - Manage online customer accounts, including resolving any issues or inquiries in a timely and professional manner - Provide support to customers with online purchases, account management, and technical issues - Collaborate with internal teams to improve the overall online customer experience - Analyze customer data and feedback to identify trends and make recommendations for improvement - Conduct regular training sessions for employees on best practices for online account management - Assist in developing and implementing online customer support strategies - Stay up to date on industry trends and best practices in online account management

Requirements: - Bachelor's degree in a related field or equivalent experience - 8+ years of experience in online account management or customer support - Strong communication and presentation skills - Excellent problem-solving abilities - Ability to work in a fast-paced environment and prioritize multiple tasks - Experience with CRM software and online customer support tools - Ability to work independently and as part of a team

Benefits: - Employee discounts on Starbucks products - Joining bonus for new employees - Visa sponsorship for qualified candidates

Working Environment: At Starbucks, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing exceptional service to our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: Starbucks is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.