Online Account Support Representative

Job Description:

We are seeking a motivated and dynamic Online Account Support Representative to join our team at Hartford Financial Services Group in Seattle, Washington. As an Associate Level position, the Online Account Support Representative will be responsible for providing exceptional customer service to our online account holders, resolving inquiries and issues in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and phone, providing timely and accurate information and assistance. 2. Troubleshoot technical issues related to online accounts and assist customers with navigating the online platform. 3. Educate customers on account features, benefits, and security measures to ensure a positive user experience. 4. Collaborate with cross-functional teams including IT, marketing, and customer service to address customer needs and improve online account services. 5. Maintain accurate and detailed records of customer interactions and resolutions in the CRM system. 6. Identify opportunities for process improvement and provide feedback to management for consideration. 7. Stay informed on industry trends and best practices related to online account management and customer service.

Requirements: 1. Bachelor's degree in business, marketing, communications, or related field preferred. 2. Minimum of 3 years of experience in customer service or account management, preferably in the financial services industry. 3. Strong communication skills and the ability to interact effectively with customers of diverse backgrounds. 4. Proficient in Microsoft Office Suite and CRM systems. 5. Demonstrated resilience and ability to work independently in a fast-paced environment. 6. Creative problem-solving skills and a customer-centric approach to resolving issues. 7. Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Joining bonus for new hires. 3. Relocation allowance for candidates relocating to Seattle.

Working Environment: At Hartford Financial Services Group, we pride ourselves on creating a work environment that aligns with a greater purpose, contributing to a meaningful mission of providing financial security and peace of mind to our customers. Joining our team means you will be part of a supportive and inclusive culture that values collaboration, innovation, and professional growth.

Equal Opportunity Statement: Hartford Financial Services Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.