Online Account Support Specialist

Job Description:

Archer Daniels Midland is seeking a part-time Online Account Support Specialist to join our team in New York City, New York. As an Associate level position, the ideal candidate will have at least 3 years of experience in a similar role and possess a strong sense of independence and dedication to their work. The Online Account Support Specialist will be responsible for providing exceptional support to our online account holders, ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a professional and courteous manner. 2. Assist customers with navigating our online platform, troubleshooting technical issues, and resolving account-related problems. 3. Collaborate with other team members to escalate and resolve complex customer issues. 4. Maintain accurate records of customer interactions and transactions in our CRM system. 5. Identify opportunities to improve customer satisfaction and provide feedback to management. 6. Stay up to date on product offerings, promotions, and company policies to better assist customers. 7. Provide support for special promotions, sales events, and product launches as needed.

Requirements: 1. Minimum of 3 years of experience in a customer service or support role. 2. Strong communication skills and ability to effectively interact with customers of all backgrounds. 3. Excellent problem-solving abilities and a proactive approach to addressing customer needs. 4. Proficiency in Microsoft Office Suite and CRM software. 5. Ability to work independently and prioritize tasks efficiently. 6. Experience in people management is a plus. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Retirement plan 2. Training & professional development opportunities 3. Dental insurance coverage

Working Environment: At Archer Daniels Midland, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to fostering a supportive and collaborative work environment where every individual can thrive and succeed.

Equal Opportunity Statement: Archer Daniels Midland is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.