Online Account Support Specialist

Guardian Life Insurance Co. of America is currently seeking a part-time Online Account Support Specialist to join our team in Washington, D.C. As an Associate Level position, we are looking for an individual with at least 4 years of experience in a similar role to provide high-quality support to our online account holders.

Responsibilities: 1. Assist online account holders with any inquiries or issues they may have regarding their accounts. 2. Troubleshoot technical issues related to online account access and provide solutions in a timely manner. 3. Work closely with other members of the online support team to ensure a seamless customer experience. 4. Monitor online account activity to identify and address any potential security concerns. 5. Collaborate with other departments to implement new online account features and enhancements. 6. Provide training and guidance to online account holders on how to maximize the benefits of their accounts.

Requirements: 1. Driven and independent with a strong work ethic. 2. Strategic planning and critical thinking skills. 3. Excellent communication and customer service skills. 4. Proficiency in using online account management systems. 5. Strong problem-solving abilities. 6. Ability to work independently and as part of a team.

Benefits: 1. Travel opportunities for training and conferences. 2. Parental leave for new parents. 3. Profit-sharing opportunities.

Working Environment: At Guardian Life Insurance Co. of America, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where all employees feel valued and supported.

Equal Opportunity Statement: Guardian Life Insurance Co. of America is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.