Online Call Center Assistant

Job description:

As an Online Call Center Assistant at Interpublic Group in Seattle, Washington, you will be responsible for providing excellent customer service support through various online platforms. This part-time entry-level position requires at least 1 year of experience in a similar role.

Responsibilities: 1. Assist customers with inquiries, issues, and complaints through online chat, email, and social media platforms. 2. Provide accurate and timely information to customers regarding products and services. 3. Troubleshoot technical issues and escalate complex problems to the appropriate department. 4. Maintain a high level of professionalism and customer service etiquette in all interactions. 5. Collaborate with team members to resolve customer issues and improve overall satisfaction. 6. Use creativity and innovation to develop new strategies for improving the online customer experience. 7. Meet and exceed performance goals and metrics set by management.

Requirements: 1. Resilient and adaptable personality traits to handle a fast-paced and constantly evolving work environment. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Previous experience in a customer service or call center role preferred. 5. Proficiency in using various online communication tools and platforms. 6. Ability to work independently as well as part of a team. 7. Flexibility to work varying shifts, including evenings and weekends.

Benefits: 1. Travel opportunities for top-performing employees. 2. Vision insurance to support your health and well-being. 3. Free food provided during shifts to keep you energized and focused.

Working environment: At Interpublic Group, we pride ourselves on creating a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work alongside talented professionals who are dedicated to delivering exceptional customer service.

Deadline to apply: July 3, 2024

Equal opportunity statement: Interpublic Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.