Online Call Center Manager

Job Description:

Avnet is looking for a dedicated and hardworking Online Call Center Manager to join our team in Columbus, Ohio. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a call center environment, with a strong understanding of online customer service practices.

Responsibilities: 1. Manage and oversee daily operations of the online call center, including monitoring call volume, ensuring service levels are met, and resolving escalated customer issues. 2. Implement and maintain call center policies and procedures to ensure efficient and effective customer service. 3. Train, mentor, and coach call center representatives to improve performance and enhance customer satisfaction. 4. Analyze call center data and metrics to identify trends and opportunities for improvement. 5. Coordinate with other departments to address customer complaints and provide timely resolutions. 6. Stay up-to-date on industry trends and best practices to continuously improve call center operations. 7. Collaborate with IT team to ensure smooth operation of call center technology and software.

Requirements: 1. Bachelor's degree in business administration, communications, or related field. 2. Proven experience in a call center management role, with a minimum of 6 years of experience. 3. Strong communication and interpersonal skills. 4. Ability to adapt to changing priorities and work in a fast-paced environment. 5. Proficiency in call center software and customer service platforms. 6. Excellent leadership and team management skills.

Personality traits: 1. Hardworking 2. Dedicated

Soft skills: 1. Adaptability 2. Communication

Benefits: 1. Gym membership 2. Medical coverage 3. Relocation allowance

Working environment: Be part of a company that pioneers change and sets industry benchmarks. Join a dynamic team of professionals who are passionate about delivering top-notch customer service.

Deadline to apply: May 15, 2024

Equal opportunity statement: Avnet is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and strive to promote diversity and equality in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.